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Policy 10.1 – Confidentiality – Patient Information in Playroom


POLICY TITLE:                 


POLICY NUMBER:                   10.1


In order to preserve the privacy of personal information processed by Volunteer Association personnel, the handling of all information by the Volunteer Association shall be done in accordance with all relevant childcare guidlines and laws 


  •  Confidential Information shall be handled in accordance with overriding Government guidelines which govern NALHN
  •  Clear guidelines shall exist to direct Volunteer Association personnel in how to deal with confidential information
  • The privacy and integrity of clients using the Playroom area shall be maintained


PROCEDURES (To implement Policy):

  •  When registering to use the Playroom facilities, clients / visitors will be asked to provide arange of personal details. This information will be treated as strictly confidential and should be available only to Playgroup volunteers responsible for signing children in and out of the area and not divulged to any third party.
  •  In the case of a parent needing to be contacted either during a hospital visit or prior to or following a visit to the hospital, the Playroom Key Volunteer or a member of the Association’s staff shall be responsible for making this contact.
  •  At the end of each day, it is the responsibility of the Playroom Key Volunteer to ensure that all personal and confidential details are stored securely in the playroom area.


Dated :   21st April 1999

Last revised March 2014